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Spinrider Scammers
 

Spinrider Scammers  

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Wesley
(@hknnijmegen)
Active Member

Hello,

Im posting this because im feeling really scammed and cheated. I sign up an account op Spinrider.com.
Everthing was fine at that moment. I Deposit 100 Euro with Skrill with a welcome Bonus for 200% + 50 Freespins.( I recieved the welcome bonus 200% + the freespins)
I joined Live chat ( Before Playing ). I asked if everything was fine and how much the Maxbet was. They explained me that 5€$ Maxbet, and that everything looks good. + i needed to wager the freespins aswell if i used it.

So i started playing with €300,- Long story short. I completed the wager (€10,500) And had a RAW balance left € 4,000,-. I joined live chat again to let them confirm if the wager was done completely and they said yes, everything looks good and congrats on the winnings.
Played some more Slot's and some Live tables for a bit. I ended up with €9,500,- euro balance. I decided that i needed to cash out. So i withdraw €5,000 and left €4,500,- on my balance.

Few hours later i logged in Spinrider again, saw that my balance was €100,-. Im freaking out at that moment so i joined Live chat straight away. They said u commit fraud with using Skrill for a welcome Bonus. I was upset and had allot of mixed feelings about it.
I needed to get that Email so joined Live chat again. Same person who said that i commit fraud. So i sended a mail with my story to Complaint@spinrider. ( Dindt get any reaction so far ) now 3/4 days further.

So i was still in live chat with that person. And i said also If u don't allow players who uses Skrill to get a Welcome bonus , why is there a option when u select Skrill with that welcome bonus. They provided me with the welcomeBonus with Skrill. Also i joined Live chat before i played anything yet and they confirmed me that everything was fine.
They can see everything so they also can tell me that im using Skrill?? And that im not allowed to play with the welcome bonus. They dindt say anything about that.
His only respond was : If u made that much money with €300,- u can make it again with the €100,- u have now on ur balance. I was furious!

How can a Support member say that to any player!? The system knew i used Skrill. But still Provided me with the Bonus. I dindt broke any rule about Maxbet or something. I completed everything, I joined Live Chat BEFORE i played, And again when i was done with the wagering. Both times they said everything was fine.
Now u can tell me that i needed to look at the Terms, But if u use skrill and u don't get a warning or the bonus isn't visible. Then i can join Live chat to ask why i can't get a bonus.

Im really upset and im feeling really cheated. They could told me that before i even start playing in Live chat, when i joined them right afther i signup a account. They dind't and now im the bad guy!?

 

Quote
Posted : 15/11/2019 6:29 pm
David
(@blueeyes)
New Member

Post this on every forum and tell everyone for a start also a lot of forums offer support for these type issues. Casinos get scared by this as it's bad publicity for them. good luck!

ReplyQuote
Posted : 16/11/2019 11:52 am
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